Refund policy

Gear

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Because these items are custom made please check the size guide before ordering as there are no returns or exchanges except for the reasons listed above.

Books

Books are shipped on demand. Some books are produced only once ordered. Returns and exchanges are not supported if the wrong book was ordered, shipped to the wrong address, or if you no longer want the book.

However, in the case of a damaged book or a manufacturing error, we offer a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with us through out contact page and provide clear photos showing the issue. If there is damage, please also include photos of the packaging.

If there’s an issue affecting multiple copies of the same product, an additional photo showing all affected items in one frame will be required for confirmation purposes.

 

Cordova Outdoors Products

Most new, unused items (excluding items purchased from our Bargain Bin, apparel and customized merchandise) may be returned within 30 days of delivery for a full refund. We'll pay the return shipping costs if the reason for return is a result of our error (i.e., incorrect or defective item). For returns where the reason for return is not a result of our error we may, in certain circumstances, be able to provide a reduced rate shipping label, the cost of which will then be subtracted from your return.

Refunds typically process within four weeks of return shipment date.